Where Do You Ship To?
We ship internationally thanks to our various international facilities!
What Payment Methods Do You Accept?
We accept all major credit cards: Visa, Mastercard, Discover, AMEX, PayPal, and more. If you have any difficulty checking out, please be sure to send us an email and we'll get back to you as soon as possible. Please note, that we will not ship orders until payment has been processed, and may take several business days for these payments to process before we begin the shipment process.
How Long Until I Receive a Tracking Number?
Generally customers are notified of their tracking number(s) via email within 1-2 business days after receiving our order confirmation email unless otherwise noted in an email or on the product page at the time of purchase. If you haven't received our order confirmation email, please contact us at support@popconcept.co
Why Is My Tracking Number Not Working?
After receiving your confirmation email containing your tracking information, there tends to be a delay from the shipping company when updating the location of your order. As a result, it may display that the tracking number is invalid or incorrect, but do not be alarmed as this is completely normal. Please allow several business days to pass before trying to track your order again, at which point the item location should have an update.
Where Is My Order?
NOTE: You will need to select "Premium Shipping" to track your order
Once you order from Pop Concept, you will be sent an email confirming the placement of your order through our website and a second email once your product(s) have been shipped from our warehouses. From there, you can click on the tracking number to track your order.
Alternatively, you can copy and paste your tracking number at 17track.net to track worldwide shipments. On 17track.net there is a button on the bottom-right of the screen to translate the language to your preference.
How Long Will it Take for my Order to Arrive?
Due to high demand in conjunction with the COVID-19 crisis, there may be unexpected and uncontrollable delays due to shipping companies prioritizing the shipment of health and medical products. This unfortunately means that your product(s) may experience a delay in shipment as it is considered nonessential. We thank you in advance for your patience!
It will usually take 5-15 business days for US orders to arrive once they are shipped unless stated otherwise on each product's respective product page. However, due to high order volume in combination with the pandemic, there may be a 2-3 week delay for your order to arrive. For orders made outside of the United States, shipping times vary from 2-5 weeks. Generally, orders placed from the UK, most European countries, Australia, and the Netherlands reach customers in about 20+ days. These shipping times may vary from product to product depending; based on the demand and shipping location.
Why Did I Not Recieve All Items In My Order?
We currently ship from our various international facilities located in the United States and Asia, so different items may come from different manufacturers that specialize in the build of your product. Due to different geographic locations from each respective facility, different items in your order may come at different times.
